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Defective product, poor service, rejected insurance claim or a builder who won't deliver? The consumer commission is a quick and inexpensive remedy.
Last reviewed: October 2026 · General information only, not legal advice.
| Commission | Value of goods / services paid |
|---|---|
| District Commission | Up to ₹50 lakh |
| State Commission | Above ₹50 lakh and up to ₹2 crore |
| National Commission (NCDRC) | Above ₹2 crore |
You can file where you reside or work, not only where the seller is located CPA 34.
A complaint must be filed within 2 years from the date on which the cause of action arose, under Section 69 of the Consumer Protection Act, 2019. Delay can be condoned for sufficient cause.
Yes. Consumer complaints can be filed online through the government's e-Jagriti portal, which replaced e-Daakhil, and hearings may also be held by video conference.
No, a consumer can file and argue the complaint personally. A lawyer helps in drafting, presenting evidence and handling complex cases such as builder, insurance or medical negligence disputes.
Every case turns on its own facts. Speak to Advocate Ajay Mishra for advice specific to your situation — in person at IP Extension (Delhi) or Vaishali (Ghaziabad), by phone, or by video call.